• Inbound and outbound telephone interaction. Speaking with prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
• Qualifies prospects by utilizing data in the system
• Completes reservations by recording names, addresses, phone, email and required accommodations of guest and creating reservation(s) in the system
• Assists Executive - VIP with all requests in a professional and timely manner
• Evaluates members' play and issues complimentaries based on established guidelines
• Answers any questions and addresses any problems with players as well as Host - Premium Guest Development