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公司職位
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| 職位要求： |
- Provide excellent customer service through all inbound and outbound communication in timely and accurate manner
- Provide the highest level of customer service while exercising a proper phone etiquette and professionalism for internal and external guests
- Serve as liaison between customer support team, management and customer to improve customer service and business productivity
- Ensure customer satisfaction by meeting customer needs in courteous and timely manner
- Track, follow-up and resolve customer’s outstanding issues in timely fashion
- Develop and maintain in-depth product knowledge in order to answer all enquiries
- Communicate customer feedback to superior in order to develop process for better serving customers
- Check availability and handle all reservations for guests by one stop using multiple systems
- Must ensure that all guest reservations are handled professionally and accurately
- Seize every opportunity to enthusiastically cross-sell rooms, restaurants spa and other services
- Maintain high service standard by achieving and maintaining Forbes & LQA target score
- Provide Sales admin support if necessary
- Cross-train in other relevant departments to improve overall skillset
- Ensure all information relating to company, guests, data and report are true and accurate in all system and channels
- Ensure compliance of company and departmental internal policies, government regulations and/or any applicable policy and procedures
- Perform other job related duties assigned
- Meet the attendance guidelines of the department and adhere to departmental and company policies
Job Requirements: - Possess customer service experience in Reservations, Front Office or Hospitality industries being an advantage; fresh graduates in Hospitality, Travel, Business Administration or related field will also be considered
- High school graduate or above
- Possess excellent command of both written and spoken English and Chinese
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