公司職位
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職位要求: |
- University graduated or above
- Minimum 2 years' relevant banking or call center experience (Optional)
- Experience in telemarketing will be an advantage
- Strong customer service orientation, outgoing personality, good communication and interpersonal skills, can work under pressure
- Fluent spoken English and Cantonese, knowledge in Mandarin and Portuguese will be an advantage
- Excellent written in English and Chinese
- Good knowledge of PC application software
- Can work on shift schedule
- Strong organizational, customer service and time management skills
Responsibilities:
- Perform credit card transaction authorization and confirmation
- Conduct front-end fraud control and risk awareness
- Handling inbound and outbound calls regarding all banking and credit card services
- Reply customers' e-mail and follow up of outward remittance discrepancies done through online banking
- Deliver and maintain a high standard of customer service to customers
- Effectively communicate with customers regarding resolution of queries and complaints
- Ensure high-standard of customer service levels are maintained
We provide an attractive remuneration package, professional training, an extensive period of annual leave, a five days work week, a staff provident fund scheme and comprehensive medical benefits. Interested candidates may apply with full resume, including expected salary and job reference to :
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