Team Manager

Role Mission

This position is responsible for maximizing all sales opportunities and service standards in the store by managing, coaching and motivating the respective category sales team. Supports the Store Manager in achieving business objectives, and dealing with the commercial planning and monitoring process. 

Key Accountabilities

• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

• Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.

• Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.

• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.

• Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.

• Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.

• Monitor your team’s adherence to company policies and procedures; follow up when needed.

Qualifications

• Bachelor degree or above in any discipline

• Minimum 6 years relevant sales experience in fashion & accessories industry with 3 years at supervisory level or above

• Excellent customer service skills, product knowledge and people management skills

• Pleasant, outgoing and eager to interact with different levels of people

• Possess strong interpersonal skills and leadership

• General PC skills

• Good command of spoken and written English and Chinese

• Macau ID holder is a must