職位類型: 高級搜索
  

歡迎來到 萬特城服裝有限公司 The Wonder City Apparels Limited
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最新培訓課程
職位名稱: Store Team Leader    
提供月薪: 25000以上 工作類型: 全職
學歷要求: 高中 工作地點: 中國澳門
招聘人數: 1 工作經驗: 2年
更新日期: 2020年09月23日 職位類型:
零售及經銷
認證要求:

職位要求:
  • Minimum 2 years relevant sales experience
  • 1 year at supervisory level
  • Experience in Fashion or streetwear highly preferred

Job Description

SUMMARY

  • As a Store Team Leader, you will lead and inspire a dedicated team of Sales and customer Associate to deliver the highest performance through a customer centric attitude.
  • You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team.
  • You are an ambassador of the brand, promoting our Values and Amplifiers.

RESPONSIBILITIES


  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
  • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
  • Provide support and regular feedback to Sales and customer Associate to ensure their development is ongoing and their motivation and sense of belonging is high.
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
  • Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
  • Boost user engagement & customer retention by monitoring and communicating with customers on social media channels
  • Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
  • Monitor your team’s adherence to company policies and procedures; follow up when needed.

QUALIFICATIONS

  • Diploma or above in any discipline
  • Minimum 2 years relevant sales experience in the fashion industry of which 1 year at supervisory level, experience in Fashion or streetwear is highly preferred
  • Excellent customer service skills, product knowledge and people management skills
  • Pleasant, outgoing and eager to interact with different levels of people
  • Possess strong interpersonal skills and leadership
  • Good PC skills in Microsoft Excel, Word and Chinese Word processing
  • Good command of spoken and written English and Chinese
  • Immediate availability is highly preferred

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