公司職位
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職位要求: |
Responsibilities
- Attracts potential customers by answering product and service questions from customers; suggesting information about other products and services
- Maintains customer records by updating account information
- Identify and assess customers’ needs to achieve customers’ satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Customer relationship management
- Handle customer enquiry on product and service questions, provide appropriate solutions and alternatives within the time limits
- Keep records of customer interactions, process customer accounts and file documents
Requirements
- Diploma / Degree Holder in Hospitality Industry is preferred
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Outgoing and proactive personality
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