PRIMARY OBJECTIVE
Reporting to the Store Manager, the Store Supervisor will maximize sales, optimize operations and coach/lead the retail team in the designated stores under their responsibility.
JOB DUTIES & RESPONSIBILITIES
Assist Store Manager to drive retail sales performance ensuring target KPIs are met
Ensure the store assigned is fit for business (cleanliness, lighting, lay out, promotional displays. digital screens, etc.). and counters are aligned with brand specifications.
Ensure that aisles are cleared, safe and accessible for our customers at any time.
You will ensure that product allocation is according each brand strategy and seasonal calendar and ensure timely product replenishment.
Work closely with our Customer Service team on ensuring an excellent customer experience
Work with Merchandising and Marketing teams to plan/adapt product display and assortment to daily, monthly and seasonal promotions, special events and needs.
Help and support the stock control procedures (reports, stock take, etc).
Help to produce the relevant information and data to run and optimize the business (reports and feedback).
Act as a leader on the sales floor, coach and facilitate the team to provide excellent experience sales service.
Revise the operations looking for ways to improve efficiency and maximizing revenue.
Support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues management, etc;
Manage the development of the staff assigned to your stores (sales, skills, customer service, and product knowledge).
Assess your team members’ performance on a timely basis and support their career plan.
Perform any ad hoc duties as per assigned
KEY REQUIREMENTS & COMPETENCIES
4 years of related work experience in retail operations, preferably in a Retail environment (experience in Travel Retail is a plus).
High school level at least required
Results driven with excellent customer service
Self-starter with strong business acumen, result-oriented with strong leadership skills able to lead and coach a large number of sales staff
- Demonstrated ability to build effective teams and motivate employees.
- Outgoing, dependable, pro-active team player with good communications and interpersonal skills
- Good organizing and management skills with good time management
- Good command in Cantonese, English and Mandarin
- Able and comfortable to work in Macau International Airport
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