職位類型: 高級搜索
  

歡迎來到 DBS Bank (Hong Kong) Limited
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職位名稱: Customer Service Manager,Consumer Banking&Banking&Wealth Management Group(Macau Branch)-19000109    
提供月薪: 面議 工作類型: 全職
學歷要求: 本科 工作地點: 中國澳門
招聘人數: 1 工作經驗: 5年
更新日期: 2019年10月11日 職位類型:
銀行及金融
認證要求:

職位要求:

Business Function

 

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.


Responsibilities

               Oversee and monitor the day-to-day service operation and back office support of the branch

               Manage the counter & cash operations, and overall branch security control through effective monitoring & custody of cash, valuables, vault/security keys and working stock

               Verify, override and authorize banking transactions within their authorities, and provide second level check to authorize transactions

               Recognize irregular or suspicious transactions and take appropriate steps to reduce operational risk and prevent loss while ensuring proper disposition of non-compliant & unusual/ suspected fraud items

               Work closely with the Branch Manager to lead operation staff to provide the best customer experience in the branch, ensuring the Bank’s required service standards & models are met and the pre-set satisfaction level in various customer surveys/tracking programs are achieved

               Build trust & morale among operation staff; provide on-going motivation, feedback, coaching & on-the-job training to support staff development & career advancement

               Ensure the operations is strictly adhered to all internal policies & procedure, guideline, including the staff licensing, fit and properness of staff, anti-money laundering policy, Know Your Customer (KYC) principles and refined sales process

 


Requirements

 

               Degree holder in Business or Finance related disciplines

               Minimum 5 years of relevant experience in branch network of consumer banking, 3 years of which should be at managerial level

               Qualified to carry out regulated activities in Insurance (General, Long-term and Investment-linked Long-term) under the Hong Kong Federation of Insurers (HKFI)  and in Investment (Type 1 & 4) under Securities & Futures Ordinance (SFO)

               Good knowledge of rules and regulations for financial advisory and banking related services, trend and anticipatory changes

               Customer focused; demonstrated ability to make decision and take action to attain the desired outcome

               Good command of written and spoken English & Chinese. Fluency in Putonghua is an advantage

               Less experience will be consider as Assistant Customer Service Manager

 

 
Apply Now

 

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

 

We regret only shortlisted candidates will be notified.





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