The role of the Supervisor is to supervise the sales team in ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES:

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
• Enhance the Burberry Experience and ensure customers are taken through the appropriate touch points of the Burberry Experience during their customer journey.
• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
• Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
• Resolve difficult customer issues and escalate to management when necessary.
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.

PERSONAL PROFILE:

• Solid leadership and people management skills.
• Excellent communication skills at all levels.
• Proven ability to increase sales and profitability.
• Strong clientele background.
• Sound commercial and brand awareness.
• Experience as a Supervisor or equivalent level role in a high volume and luxury environment.
• Technical proficiency with SAP, MS applications, Apple products and POS systems.
• Good command of spoken English and Mandarin.

For interested parties, please apply through Burberry Career.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.