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職位名稱: Customer Service Manager / Assistant Customer Service Manager, Consumer Banking Group (Stationed in    過期職位
提供月薪: 面議 工作類型: 全職
學歷要求: 大專 工作地點: 中國澳門
招聘人數: 1 工作經驗: 6-10年
更新日期: 2018年05月17日 職位類型:
銀行及金融
認證要求:

職位要求:

Responsibilities 

  • Oversee and monitor the day-to-day service operation and back office support of the branch
  • Manage the counter & cash operations, and overall branch security control through effective monitoring & custody of cash, valuables, vault/security keys and numbered forms
  • Verify, override and authorize banking transactions within their authorities, and provide second level check to authorize transactions
  • Recognize irregular or suspicious transactions and take appropriate steps to reduce operational risk and prevent loss while ensuring proper disposition of non-compliant & unusual/ suspected fraud items
  • Work closely with the Branch Manager to lead operation staff to provide the best customer experience in the branch, ensuring the Bank’s required service standards & models are met and the pre-set satisfaction level in various customer surveys/tracking programs are achieved
  • Build trust & morale among operation staff; provide on-going motivation, feedback, coaching & on-the-job training to support staff development & career advancement
  • Ensure the operations is strictly adhered to all internal policies & procedure, guideline, including the staff licensing, fit and properness of staff, anti-money laundering policy, Know Your Customer (KYC) principles and refined sales process


Requirements

  • Secondary graduate or above
  • Minimum 10 years of relevant experience in banking operations and finance fields, 3 years of which should be at managerial level
  • Good knowledge of rules and regulations for financial advisory and banking related services, trend and anticipatory changes
  • Customer focused; demonstrated ability to make decision and take action to attain the desired outcome
  • Good command of written and spoken English & Chinese. Fluency in Putonghua is an advantage



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