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職位名稱: Store Manager    
提供月薪: 面議 工作類型: 全職
學歷要求: 高中 工作地點: 中國澳門
招聘人數: 1 工作經驗:
更新日期: 2018年04月11日 職位類型:
銷售
認證要求:

職位要求:

Position

Store Manager

Responsibilities

  • Monitor , manage and drive retail KPIs to maintain and increase productivity and profitability of the store
  • Lead and manage sales teams to deliver outstanding performance in sales, excellence service standards, operational efficiency and achieve their individual performance and development targets
  • Recruit, develop and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business
  • Ensure sales team are developed and coached to their full potential to meet and exceed qualitative and quantitative targets
  • Train, develop and coach the sales team by providing appropriate level of performance feedback to increase confidence and capability with regular on floor coaching and workshops implementation
  • Promote team spirit within the store to reach full potential of the team and ensure smooth operations across different departments
  • Complete and analyze daily, weekly and  monthly report on business trends and be proactive to give priorities and suggest action plan to drive result
  • Possess reporting and analytical skills to identify shortcomings and opportunities/potentials of the store
  • Responsible for execution of the store action plans to drives KPI results and maximizes business opportunities

·        Engage in meetings with the management team  to discuss P&L and sales forecast ,and strategically develop upcoming business plan

·        Grow and develop loyal customer base through engaging every client with quality relationship management

  • Drive various CRM KPIs and build customer loyalty through excellent and personalized  in-store experience, after-sales-services, regular engagement and interactions with clients
  • Manage and monitor the daily operations of the store including back of the house to achieve operational excellence following the company policies and procedures
  • Manage back of house team and inventory control for any product quality, stock loss, loss prevention issues
  • Ensure close communication between Store and Retail, Merchandising, Visual Merchandising and Marketing in order to drive the productivity
  • Closely work with Visual Merchandising to ensure all visual directives are properly executed to maintain the brand image
  • Resolve customer needs or complaints by determining optimal solutions
  • Be an ambassador for the brand, leading by example and encompass the brand’s core values in everyday operations
  • Other ad hoc duties and projects as assigned

Requirements

  • Minimum of  8 years’ experience in high-end fashion retail with at least 3 years of managerial experience
  • Strong business acumen with excellent analytical skills and detail-oriented mind
  • Strong sense of luxury service with excellent clienteling skills
  • Excellent interpersonal, problem-solving and planning skills
  • Energetic, passionate and flexible in working in a fast paced environment
  • Dynamic team player with outstanding people management skills
  • Service oriented and always put customer as top priority
  • Proven track record to drive increment in sales and profitability
  • Proven track record on coaching and people development
  • Excellent verbal and written communication skills in both English and Chinese (Cantonese & Mandarin)
  • Candidate with less experienced will be considered for Assistant Store Manager



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