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職位名稱: Field Service Engineer - Gaming    
提供月薪: 面議 工作類型: 全職
學歷要求: 本科 工作地點: 中國澳門
招聘人數: 1 工作經驗: 5年
更新日期: 2017年12月22日 職位類型:
博彩會展
認證要求:

職位要求:
Job Summary:

Responsible for the installation, set-up, maintenance, and reconfiguration of all WMS/gaming products. Provide technical support for assigned country. Working with the sales team to respond to customer needs. Report to Service Manager.

Essential Job Functions:
  • Provide technical support on-site, via email or telephone – Give clear verbal and written help to customer.
  • Install and configure gaming machines.
  • Co-ordinate installs with customers.
  • Resolve problems encountered during installs (including interoperability of machine with casino system).
  • Provide training to customers so they can resolve most technical issues.
  • Perform minor troubleshooting including input power/fuse issues, disconnected cables.
  • Order replacement parts and supplies.
  • Maintain contact with the customer on a regular basis while performing work on WMS/gaming products, including follow-up after work is completed.
  • Responsible for completion and submission of required daily documentation, both written and electronic, including Field service Reports, Time Sheets, Expense Reports.
  • Perform initial quality inspection of delivered WMS/gaming products to customer.
  • Perform final inspection to ensure proper operation after WMS/gaming product installation.
  • Provide IT support to assigned office

Education:

  • University education in Engineering
Required Experience:
  • At least 5 years in electrical /electronic technical support function.
  • Experience in customer relations.
Knowledge, Skills, & Abilities:
  • Fluency in English as well as local languages
  • Sound technical knowledge.
  • Ability to apply knowledge and experience to resolve problems quickly.
  • Ability to work under pressure both within a team and alone.
  • Ability to learn and understand new products quickly.
  • Ability to clearly express technical information to customers verbally and in writing.

Interested parties, Please apply the job via Job853.com! 




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